Head of Network Demand and Capacity

The role

holder will ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. They will also ensure that robust demand forecasting is produced on a regular basis, based on agreed assumptions and the output shared with internal stakeholders, customers via industry forums and our Service Providers

What will you be doing?

· Lead and motivate a team that is responsible for assuring the short, medium and long-term network capacity from our suppliers and partners Service Providers to scale their networks in the most cost effective manner

· Ensure the delivery of our short, medium and long-term network demand forecast plan-of-record; the assumptions & use cases, and risk profile associated within it – this includes liaising with senior internal & external stakeholders

· Ensure delivery of an excellent customer experience in line with key performance metrics and indicators

· Present in a compelling way the formal submission of the Demand Forecast, understanding the key drivers of change and their impact to capacity constraints of the network

· Ensure that each Service Provider provides DCC with a timely and informed quarterly assessment, confirming their ability to scale and proposed interventions to augment capacity to service the demand with sufficient lead time to mitigate service risk

· Take internal ownership of risk and issues to ensure each Service Provider’s capacity plan can be delivered drawing on support from supplier commercial teams, programme delivery and technology teams where required

· Challenge Service Providers on any costs associated with scaling of their network to ensure they are aligned to contractual terms, and that any expenditure is both necessary and cost-effective

· Produce a quarterly 5-year cost profile refresh by Service Provider that shows the expected expenditure forecast, noting any efficiencies made

· Ensure robust governance is in place and that it is adhered to by all parties both internally and externally to ensure the integrity of DCC’s Network Capacity, so it can meet all performance measures and DCC’s licence conditions

· Own the future strategy and plans for DCC’s Network Capacity Management and Network Traffic Management functions driving continuous improvement in process and governance, and the optimization of the network to service customer demand in the most economical manner

What are we looking for?

· A person who has strong people leadership, engagement and coaching skills leading to the development of a high performing team

· A candidate who is collaborative, inspiring and works well as part of a wider team, and an effective manager of competing priorities and needs from a multitude of stakeholders

· A person who will foster key relationships to deliver outcomes and ensure robust conversations take place where needed

· Experience of managing in a matrix environment, influencing business outcomes from a diverse stakeholder group and deliver against the strategic priorities

· A person who has successfully transformed the customer experience within demand forecasting, the network planning and capacity management domain whilst ensuring value-for-money and appropriate investment

· Someone who can communicate complex information in a simple and engaging way to non-technical stakeholders

· Demonstrated leadership within a highly regulated, CNI network planning role

· Previous Accountability up to C-level stakeholders for the construction of network related budgets, plans and technology interventions to ensure the capacity integrity of CNI across the lifecycle

· Has proven experience of developing and embedding large/complex data networks

· Managing complex data sets and interpreting demand forecasts and assessing their impact to current and future network capacity needs

· Working in a regulated environment SMART Metering, Energy, Telecoms, Banking/Financial sector and experience of presenting and influencing government and regulatory bodies

· Experience of interfacing, negotiating influencing tier-1 suppliers of CNI with support from commercial and supplier management teams

· Excellent communication and presentation skills

· Proactive, and with a strong desire for continuous improvement

· MS Tools – excel, word, PowerPoint

· Appreciation of Cloud Technologies (GCP, AWS etc) and the potential evolution and benefits of applying network planning and capacity planning techniques within this domain

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company benefits:

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you’d like to ask before applying, please contact Steph Owen - or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact

Capita Opportunity Statement:

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.

Smart together

Our values and behaviours

Make a difference

We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.

Act with integrity

We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.

Be accountable

You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.

Rewards & Benefits

Get perks that work

Personal Development

Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.

Group income protection

Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays

Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme

We’re big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.

Flexible working

As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.