Head of Corporate Services Technology
Group Tech
Permanent | Full Time
White City, London | Hybrid* (Travel to all UK ITV sites required, some out of hours working)
Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.
Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.
Your impact sends ripples.
The team
Technology underpins everything we do. It’s why we’re able to create great content and deliver it to our viewers. It drives new commercial opportunities. And it makes communication and collaboration easier than ever.
In a fast-changing world, we not only make sure our systems work effectively but our Technology teams are spearheading the transformation to a digital-first business. There’s never been a more exciting time to join our team.
The role
We are looking for a Head of Corporate Services Technology to lead the ongoing evolution of Corporate Services Technology platforms, systems and services to enable ITV’s continuing digital transformation, including maximising the investment ITV has made in Oracle Fusion through future automation and innovation.
The role will entail but not be limited to:
Lead the Corporate Services Technology team, stabilising and then optimising the operating model across resourcing, tooling and processes, ensuring the required skills and capabilities are available to deliver the agreed service levels.
Provide functional, technical and operational guidance to the Corporate Services Tech team, across the full system landscape covered (key systems include: Oracle Fusion ERP, HCM, EPM). To include: setting technical standards and direction, owning key technical decisions and ensuring good technical governance of ITV’s solutions.
Assume accountability for applicable risk, controls and audit requirements across the covered application landscape
Establish and grow collaborative, trusted partnerships with key business stakeholders, such that shared ownership and delivery of strategic and operational roadmaps results in demonstrable business value and advances ITV’s strategic priorities.
Champion a strong team culture that centres on the ITV behaviours, promoting collaboration, innovation and continuous improvement. Provide leadership and direction for the team, including objective setting, performance review and personal development.
Own the delivery of service by the Corporate Services Technology team by defining quality metrics, measuring performance against KPIs and implementing improvements where required.
Develop and maintain strong and supportive relationships with internal stakeholders across Group Technology and the wider Technology team (eg architecture, security, governance, workplace, product, and platforms teams).
Proactively manage ITV vendors and partners in the Corporate Services Technology area to ensure quality of service and strong ROI for ITV. Position ITV appropriately with vendors, to grow influence and to bring relevant perspective and insight into ITV.
Manage budget, including operational and service costs as well as investment spend.
Skills you’ll need (minimum criteria)
Significant experience of functional and technical solution design, development and implementation encompassing both on-premise and cloud-based technologies (PaaS and SaaS); experience of leading a team implementing these technologies.
Proven experience in operational management and service delivery in the enterprise applications area, and of managing and optimising SaaS operations with particular reference to Oracle Fusion.
Proven experience in stabilising and optimising ITIL and ITSM processes, with particular reference to SaaS technologies
Demonstrable experience in developing and maintaining productive and collaborative senior stakeholder relationships.
Financial accounting and reporting practices applicable to applications, costs and risks.
Experience of negotiating and managing IT contracts across licensing, hardware and professional managed services, including the associated cost models, for optimum benefit.
Demonstrable experience in leading a high performing team.
Engagement with procurement and legal contract advisors for additional information.
Relevant experience in using data processing, analysis and quality management tools to aid decision-making, as well as to deliver service quality assurance and improvement
Development and implementation of service delivery operating models, processes and policies.
Other things we’re looking for (key criteria)
Embrace rapid change in business needs, processes and technologies and being inquisitive and able to elicit information from a diverse range of stakeholders on the critical priorities.
Be adept at resolving issues in collaboration with senior stakeholders and highly passionate about delivering excellent service that is high in quality, efficient and delivers value for money.
Be data-driven in the identification of opportunities and in your decisions.
Be comfortable working in a matrix organisation and a pragmatic decision maker.
Be comfortable taking well-informed risks to achieve business outcomes and have excellent negotiation skills.
Be comfortable in proactively seeking feedback on performance.
Have high levels of personal integrity when dealing with sensitive information and data.
