Head of Colleague Experience, 8CS Corporate Real Estate Management 11 month secondment/Fixed term

Head of Colleague Experience, 8CS Corp Real Estate Mgmt 11 month Secondment / Fixed term

The Deputy Chief Operating Office (DCOO) organisation comprises a set of outcome focused service pillars including Corporate Services, Chief Control Office, DBS Transformation Services, ServCo Management, DCOO Digital and Transformation, Group Transactions Implementation, as well as regional COO oversight for Canada, LATAM and MENAT.

In this fantastic, immediate role, you will ensure operational excellence of all Facility Services, including FM, Engineering, Health & Safety, Project Management required to deliver a best in class customer experience across HSBC’s global headquarters, 8 Canada Square and Cork Street, London

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. 

In this role you will:

Drive seamless delivery through leveraging the internal team of property professionals and external third-party partnerships ensuring robust governance and adherence to SLA’ and KPI’s

Be accountable for management and ongoing operation of the HSBC global headquarters, 8CS and London Offices with strategic leadership, guidance and support from the Global Head of Corporate Services, UK and wider team

Act as single point of contact for all issues and escalations from business & functional stakeholders related to 8CS and London Offices

Ensure that company facilities and supplier activities comply with Group health, safety and fire standards, insurance requirements and relevant local and national mandatory standards

Work with the wider Corporate Services team to drive innovative ‘end-to-end’ customer focused solutions that align with new hybrid working, drive thinking around future purpose and usage of the office

Requirements

To be successful in this role you should meet the following requirements:

Strong expertise and knowledge in Building / Facilities Management Operations, Project Management, Incident Management, Hard and Soft Services, and Hospitality

Experience in delivering workplace strategy, change management and design

Extensive background in corporate functions

Extensive Capital projects management experience

IWFM or RICS affiliation desired

This role is based in London.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

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