Job Details
Responsibilities:Manage the day-to-day traveller and in-house guest enquiries and requests coming into the Guest Services team
Manage client accommodation requests
Co-ordinating with serviced apartment properties and relevant parties to ensure guests requests are fulfilled timely and to the highest standard
Managing amendments to bookings, including extensions, shortenings, and cancellation of a booking
Ensure related administration tasks are accurately and timely processed and are completed to operating procedures
Handling any issues or complaints raised and resolving to a satisfactory resolution for guest satisfaction
All other tasks deemed necessary by the management team
At least six months' experience of working in a customer service environment
Excellent communication skills
Self-motivated and results driven
Consistency and attention to detail
Good problem-solving skills
The ability to prioritise tasks and adapt effectively
Ideal Attributes:
