Guest Services Manager 4on 4off

Guest Services Manager ***luxury hotel in London***

Incredible benefits

We are looking for an enthusiastic Guest Services Manager to join our family on a full time basis.  This position reports to the Guest Experience Manager.

Working pattern: working 4 days on and 4 days off / 8am to 8pm

Salary: £28,013 per annum plus service charge (Up to £33000 including service charge)

We are looking for someone with previous hotel 

Guest Services Manager experience with excellent communication skills and strong attention to detail. Has a positive attitude towards training and development and enjoys delivering personalised outstanding service to our guest.

As a Guest Services Manager you will:

• Ensure the smooth day to day running of the department
• Meet and greet our guests and assist them with any enquiries
• Create guest itineraries and personalise them according to guests preferences 
• Look after VIPs and top corporate guests
• Ensure that the department maximises both revenue and customer satisfaction through efficient sales, administration, good management and commitment to training
• Promote all F&B outlets and guest experience packages

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world. 

We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys.  We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.  To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions. 

The Rubens at the Palace Hotel, part of the Red Carnation Hotel Collection, is a stunning five star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.

What's in it for you?

• Professional, award winning training and development opportunities
• Recommend friend and family bonus scheme worth up to £600 
• Free meals on duty
• Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets 
• Complimentary uniform and dry cleaning services 
• Holiday allowance increasing with length of service up to 25 days 
• Two paid volunteering days each year 
• Free access to Employee Assistance Programme 
• Hotel based recognition incentive (Employee of the month up to £200) 
• Discounted accommodation rates with The Red Carnation Hotel Collection
• Staff Appreciation Party and other Employee Recognition Events

Join us in this incredible new opportunity!

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.