Job Details
To supervise the Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments.
What you'll get
As a Guest Services Co-ordinator shift Leader at Coworth Park, here are just some of the great benefits you will receive:
- Complimentary nights with breakfast within Dorchester Collection
- 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
- Very generous Employee Introductory Scheme offered
- Team members' awards and incentives schemes
- Contributory pension scheme entitlement from date of commencement
- Life assurance cover for all team members
- Uniform laundered complimentary
- Complimentary meals whilst on duty at our team members' restaurants
- Complimentary Internet at allocated computers in team areas
- Interest free Season Ticket Loan
- Occupational Health, including subsidized massage treatments and health clinics
- Complimentary Eye Test for VDU users
You'll love what you do and take pride in delighting our guests:
- Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
- Assist with Check in and Check out
- Supervise the billing, ensuring folios are up to date and accurate
- Liaise directly with the VIP guests ensuring all their needs are met
- Deal promptly and effectively with any guest concerns
- Conduct a shift handover in conjunction with the Guest Service Manager at the end of each shift.
- To assisst the Guest Service Managers when needed
- To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement
- Carry out on the job training with all Guest Service Receptionists
- Act as an ambessador of the hotel
- Attend any training courses may seem beneficial
The items shared are the essence of a day in the life of a Guest Services Coordinator Shift Leader, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring
- Passionate about hospitality and delivering a 5* service to our guests
- Customer service orientated
- Experience of Opera
- Excellent IT knowledge including Microsoft Office
- Good written and spoken English
- Team player
