Guest Services Agent

Guest Services Agent *** Brand New Opening in Edinburgh this April***

Incredible benefits

Be part of something extra-ordinary! Joins us for our iconic 5-star hotel opening of 100 Princes Street in Edinburgh, Scotland.

We are looking for a Guest Services Agent. This is a full-time role and will be reporting into the Guest Services Manager.

Working pattern:  5 days on and 2 days off / full time shift work 

We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment.

As a Guest Services Agent you will be responsible for communicating with the guests before and after their arrival. You will maintain the guest’s profile updated and action regularly to update guest’s preferences and needs. Upon arrival you will receive guests with warm welcome while using the guest’s name throughout their stay.

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.  

We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.

100 Princes Street will be our first hotel in Scotland.

The original building and its iconic features will be respectfully renovated, transforming it into an exclusive retreat on Edinburgh’s most famous street. With uninterrupted views of Edinburgh Castle, 100 Princes Street will replicate the boutique atmosphere of its sister property, Hotel 41, the most-loved hotel in London and TripAdvisor’s number one hotel in the English capital for over 10 years.

What is in it for you? 

Professional, award winning training and development opportunities

Recommend friend and family bonus scheme worth up to £600 

Free meals on duty

Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets 

Complimentary uniform and dry cleaning services 

Holiday allowance increasing with length of service up to 25 days 

Two paid volunteering days each year 

Free access to Employee Assistance Programme 

Hotel based recognition incentive (Employee of the month up to £200) 

Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally 

Staff Appreciation Party and other Employee Recognition Events

At a glance:

100 Princes Street is home to 25 guest rooms and five suites.

The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh castle.

The interiors of 100 Princes Street are inspired by Scottish explorers and their travels.

Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite.

A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle.

All guest rooms are equipped with every mod-con, including charging points for a variety of devices.

The Wallace is our all-day lounge, dining room, well-stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.

Join us in this incredible opening and apply now!

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.