Position Overview
Join us as a Guest Relations Supervisor at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
Be the first point of contact for all our guests prior to arrival by carrying out pre-arrival checks to ensure the guests stay is personalized as much as possible.
What you'll get
Complimentary nights with breakfast within Dorchester Collection
50% F&B discount at selected restaurants at The Dorchester and Coworth Park
Very generous Employee Introductory Scheme offered
Team members' awards and incentives schemes
Contributory pension scheme entitlement from date of commencement
Life assurance cover for all team members
Uniform laundered complimentary
Complimentary meals whilst on duty at our team members' restaurants
Complimentary Internet at allocated computers in team areas
Interest free Season Ticket Loan
Occupational Health, including subsidized massage treatments and health clinics
Complimentary Eye Test for VDU users
What you'll do
Responsible for communicating and updating the allocations of rooms types and requested rooms for guest arrivals.
Ensure that bedroom inventory and availability in Opera is accurate and deal with discrepancies and overbookings with revenue management.
Liaise with reservations for prepayment handling in terms of ensuring payments are received on time.
Constantly check for new reservations being made.
Ensure the guest profile is up to date with accurate information about their upcoming stay.
Responsible on the day for inventory control and selling policy as per Revenue Manager’s guidelines.
Ensure all departments are aligned with guests activities
Attend the daily morning meeting to present the daily arrivals
Support the managers within the department with guest inquiries
What you'll bring
Passionate about delivering a high level of service
Customer service orientated
Experience of Opera is desirable
Excellent IT knowledge including Microsoft Office
Good written and spoken English
