Job Details
Do you thrive on meticulous planning and delivering exceptional guest experiences? Are you a detail-oriented individual with a knack for coordinating complex events? If you're passionate about the hospitality industry and ready to join a dynamic team, we're looking for you!
Who We’re Looking For
We’re seeking a highly organised and detail-oriented Groups & Meeting Planner to join our dynamic team at Hotel Co 51 UK. As a key point of contact between our guests and hotels, you’ll play a vital role in ensuring the smooth running of group bookings across our Moxy, AC by Marriott, Courtyard, and Residence Inn brands.
What You’ll Do
You will be responsible for the operational management of group bookings, from initial contact to post-stay. This involves:
Group Management: Handling all aspects of group bookings, including contracts, rooming lists, and guest communications.
Revenue Optimisation: Maximising room revenue through effective inventory management and client relationship building.
Operational Coordination: Collaborating with hotel teams to ensure seamless event execution.
Administrative Tasks: Managing group-related paperwork, invoicing, and commission requests.
Your Role in a Nutshell
As a Groups & Meeting Planner, your key responsibilities include:
Operational Excellence: Efficiently managing group bookings and ensuring guest satisfaction.
Relationship Building: Developing strong relationships with clients and internal teams.
Data Management: Maintaining accurate records and producing detailed reports.
Problem Solving: Addressing challenges proactively and finding solutions.
What We’re Looking For
We’re looking for someone who is:
Detail-oriented: With a strong ability to manage multiple tasks and meet deadlines.
Customer-focused: Committed to delivering exceptional guest experiences.
Collaborative: A team player who can work effectively with colleagues.
Organised: With excellent time management and planning skills.
Skills & Experience
To succeed in this role, you will need:
Strong communication and interpersonal skills.
Proficiency in Opera Express and Opera Sales & Catering.
Fluent German Speaker
Advanced Excel skills.
A minimum of 1 year experience in a hotel environment, preferably in group or reservations.
Your Future with Us
At Hotel Co 51 UK, we offer opportunities for career growth and development. We encourage our employees to learn and develop their skills, and we provide support through training and mentorship.
Join our team and be part of an exciting journey in the hospitality industry.
