Job Description
Responsibilities (how we will measure success)
Ensure all payment transactions within business-as-usual are authorised accurately, and within assigned payment deadlines. Maintaining open communication with Workflow Manager of progress or issues.
Completing reconciliations process with signatories for additional release, or associated confirmations for payment instructor including ensuing administration
Reviewing payment packs for accuracy, forwarding within payment deadlines to authorising party
Managing assigned workload, ensuring all queries are responded to in a timely manner and to required standards, including detailed investigations as requested by Workflow Manager.
Input of payment statistics on a daily basis
Support Level 2 Workflow Management
Review of Input in Level 4 absence and during peak processing times
Providing support to global team with {Investran} information updates, creations and amendments.
Providing support and training to the wider team, including junior team members as required. Identifying and communicating training needs to GPT Manager
Building proficiency in all internal software within the remit of your role
Effectively communicating with Client Services Teams on the progress of cross-departmental tasks.
Assisting Management Team in the creation and maintenance of error reports.
Remaining proactive in identification of areas of operational risk, proposing appropriate remedial action following identification of errors within required timeframes
Identifying and communicate areas of opportunity for process improvement, de-briefing to team members as required
Assisting with delivery actions relating to team and departmental projects.
Key competencies for position and level
In addition to encompassing our Group Values (Authenticity, Boldness and Collaboration), you will exhibit the following:
Customer Focus
Interpersonally savvy
Action Orientated
Plans and Delivers
Shows resilience
Communicates effectively
