Job Details
Some careers grow faster than others.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as Global Head of Corporate Services Technology.
Role Description
Corporate Services Technology is a significant part of the Colleague Experience Technology portfolio, within the wider Enterprise Technology Organisation. Corporate Services Technology provides technology leadership and partnership for the Corporate Services business function, covering:
• Corporate Real Estate - Capital and Construction Management, Property Portfolio Management, Workplace Operations and Experience, and Hospitality
• Protective Security - Access Management, Video Surveillance and Intruder Detection
• Business Continuity and Incident Management - Business Continuity, Operational Resilience and Incident Management
HSBC Corporate Services has a huge portfolio of property covering circa 28m square feet globally, including circa 300 offices and 2800 branches, and is embarking on significant technology-enabled transformation to further digitise the way it works. This includes modernising its technology architecture, leveraging Smart Building and IoT technology, optimising the colleague experience and reducing energy consumption. This is a hugely exciting and unique area of technology as it operates at the intersection between the digital and the physical environment, providing opportunities to work across building technologies, CTO infrastructure, sensors and devices, applications and analytics.
The role holder will lead the Corporate Services Technology function and act a strong partner to business teams delivering evolutionary and transformation change and technology service assurance, working with regional and global business / technology leads to provide optimised global services adjusted to address regional requirements where appropriate. This is a global role covering all software delivery including responsibility for strategy, budget, people, vendor service management, contracts and risks.
Responsibilities
Requirements
Role Qualifications and Skills
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as Global Head of Corporate Services Technology.
Role Description
Corporate Services Technology is a significant part of the Colleague Experience Technology portfolio, within the wider Enterprise Technology Organisation. Corporate Services Technology provides technology leadership and partnership for the Corporate Services business function, covering:
• Corporate Real Estate - Capital and Construction Management, Property Portfolio Management, Workplace Operations and Experience, and Hospitality
• Protective Security - Access Management, Video Surveillance and Intruder Detection
• Business Continuity and Incident Management - Business Continuity, Operational Resilience and Incident Management
HSBC Corporate Services has a huge portfolio of property covering circa 28m square feet globally, including circa 300 offices and 2800 branches, and is embarking on significant technology-enabled transformation to further digitise the way it works. This includes modernising its technology architecture, leveraging Smart Building and IoT technology, optimising the colleague experience and reducing energy consumption. This is a hugely exciting and unique area of technology as it operates at the intersection between the digital and the physical environment, providing opportunities to work across building technologies, CTO infrastructure, sensors and devices, applications and analytics.
The role holder will lead the Corporate Services Technology function and act a strong partner to business teams delivering evolutionary and transformation change and technology service assurance, working with regional and global business / technology leads to provide optimised global services adjusted to address regional requirements where appropriate. This is a global role covering all software delivery including responsibility for strategy, budget, people, vendor service management, contracts and risks.
Responsibilities
- Act as the senior leader and overall service owner of the Corporate Services Technology estate for HSBC.
- Drive the transformation of the Corporate Services technology estate over next 3+ years demising legacy solutions and contributing towards key initiatives such as ESG and improving colleague experience.
- Drive the objectives of the broader technology transformation including Engineering and Service Excellence and Digital Acceleration Programme.
- Deliver initiatives and book of work, including:
- Integrated Workplace Management System (IWMS) implementation (a multi-year, modular system implementation to replace numerous vendor supplied/outsourced point solutions).
- Protective Security system simplification and cloud migration.
- Data Platform implementation.
- BCMNow Crisis Management and Integrated Risk Management deployment.
- MyDay continuous improvement.
- Smart Building Platform selection.
- Global HQ digital experience, automation and AI.
- Partner with internal and vendor teams to shape the strategy and enterprise architecture for all systems used globally. Understand market trends in relation to services in scope and map innovations to service problems and outcomes across services.
- Work with relevant Regional CIOs and procurement to ensure compliance with all regulatory needs in each operational geography.
Requirements
Role Qualifications and Skills
- An experience technology leader with a track record of on time delivery and innovation.
- Expert in Technology transformation and global system deployments in a banking environment and expert level program management skills.
- Experience of implementing and owning SaaS/Cloud solutions and mobile capabilities. Knowledge of Appian and Service Now platforms.
- Knowledge of banking back-office functions desirable.
- Ability to manage and innovate in a global setting across a fragmented estate.
- Vendor management expertise including in an outsourced model.
- Strong data and integration experience and an understanding of APIs.
- Track record of DevOps and Agile adoption and optimisation.
- People leadership experience. Dynamic with an ability to drive culture change and engagement.
- Ability to communicate with senior stakeholders with gravitas. Strong communications skills, influencing and negotiation.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
