General Manager

Our client who offers international moving services, is currently looking to appoint an experienced General Manager for their busy Management team of 15-20 staff, in London.

As Removals General Manager you will lead and manage the team to deliver service excellence to customers whilst delivering and exceeding budget margin performance.

Removals General Manager duties include:

Leading and managing the Management team to achieve revenue, margin and contribution targets.

Achieving company conversion targets and budgeted P&L.

Controlling cost expenditure whilst delivering a high-quality service.

Driving revenue and brand awareness through business development/account management and move management processes.

Implementation of service improvement plans.

Developing and implementing plans for increasing enquiries across all products.

Management of unproductive costs and overhead costs.

Completing necessary reporting and monthly forecast.

Development of staff through appropriate training and adherence to the company's goal tracker process.

Investigation of claims and complaints.

KPI focusing on Sales budge, margins, debt management, customer satisfaction and compliance with legislations and operating standards.

The Removals General Manager must have at least 5 years management and leadership experience, and an understanding of business finance to maximise sales and exceed targets. Financial analytics and numeracy skills are vital, as are performance management skills.

We're keen to speak to people with a track record of delivering results, who have the ability to support and motivate employees. Team building and interpersonal skills and being a confident communicator are essential skills.

Ideally the Removals General Manager will come from the removals industry, although suitably skilled professionals with a logistics background will also be considered.

In return, the successful Removals General Manager will be offered up to £55,000, in line with experience and skills.