Job Details
Position Overview
We have a fantastic opportunity to join our team as a Host at the prestigious Ralph Lauren flagship store on Bond Street !
We are seeking a welcoming and professional individual to provide exceptional customer service and enhance the overall shopping experience for our valued customers.
As the face of our store, you will greet customers in a warm and sincere manner, ensuring a positive first impression. Your excellent communication skills will allow you to engage with a diverse range of customers, both domestic and international, catering to their individual needs and preferences.
Essential Duties & Responsibilities
Key Responsibilities:
- Welcome and greet customers as they enter the store with a personal approach
- Introduce customers to relevant team members on the floor
- Share interesting insights and stories to enhance customer visit and deliver the RL experience
- Manage the coffee queue efficiently
- Ensure that all elements of service are available in store and proposed to customers
- Local knowledge of Mayfair or London, provide recommendations for local attractions and services
- Resolve customer issues with a problem-solving attitude
- Collaborate with the sales and service team to ensure customer satisfaction
Experience, Skills & Knowledge
- Strong customer service skills
- 2 strategic cycles in concierge in a fast- paced environment or equivalent
- Enthusiastic and personable attitude
- Excellent communication and interpersonal skills
- Reliable, flexible, and attentive to detail
- Rapport building
- Impeccable personal presentation
If you are ready to inspire and create memorable experiences for our customers, apply now to join our dynamic team at Ralph Lauren on Bond Street!
Please note that job responsibilities and functions may vary beyond the listed duties.
