Fraud Lead

Fraud Lead

Role OVO-View

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Payments

Salary banding: £40,000 - £60,000

Experience: Mid-level

Working pattern: Full-Time

Reporting to:  Maxine Glennerster - Head of Payment Solutions, Consumer Financing and Fraud

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Fraud, Investigative, Exciting

Top 3 qualities for this role: Organisation, curious, enthusiastic

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Fraudulent behavior is a risk across the business areas at OVO. If a customer cannot safely pay for their energy or decarbonisation products in a variety of ways that best suits their circumstances and personal preferences, they will look elsewhere. We are looking for ambitious, fraud enthusiasts to drive forward our payments area.

This role in a nutshell:

As Fraud Lead you’ll create and build a fraud capability at OVO, with a particular emphasis on preventing payment fraud. 

You will build the strategy and support the Head of Fraud Prevention in pushing this strategy out across the business areas, preventing both internal and external fraudulent behavior.

A strong focus will be on preventing any money leaving the business due to fraudulent activity but will extend to identifying non-financial vulnerabilities and working with the right teams to prevent these.

You’ll be working collaboratively with team members across the company to promote purpose-led, data driven decision making into our product and tech landscapes to protect us against vulnerabilities. You will protect OVO through the management of a comprehensive fraud management register and feed this up to the leadership team.

Your key outcomes will be:

Build and regularly update OVOs Fraud playbook

Build Fraud strategy and identify partners and supporting products to help in our mission to eliminate payments fraud at OVO

Use analysis from the Payment Fraud data team to publish our findings on fraud

Work with info-sec, dpia, product and tech to ensure fraud prevention is considered

Proactively search and test vulnerabilities in our customer and agent journeys to identify vulnerabilities from internal and external actors.

Establish relationships with key partners

Connect with the wider team and key collaborators on patterns and trends in payments and fraud

Investigate potential fraudulent activity, carrying out full investigation to identify root cause and propose solutions and requirements to close down any vulnerabilities.

Ensure meticulous attention to detail and confidentiality when investigating cases

You’ll be a successful Fraud Lead at OVO if you are…

Experience building out fraud strategies for payment critical businesses

Knowledgeable and have experience within Fraud, especially Payments Fraud Data literate

Approach everything with a data first approach and confident moving between data rich environments

Comfortable leading and supporting fraudulent investigations, understanding the necessity for confidentiality

Ability to communicate clearly and deliver a succinct, confident message to a wide range of team members

Passionate about Fraud and knowledgeable about compliance in these areas.

Proactive communication and stakeholder management. Critically you know when and how to say ‘No’.

Let’s talk about what’s in it for you

We’ll pay you between £40,000 and £60,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.