Job Details
Fragrance Expert
Location: Selfridges Oxford Street
Contract : Permanent, 37.5 hours/weekly, any 5 in 7 days
Your role @CHANEL:
Reporting into the Manager, your role at CHANEL is to contribute to the overall performance of the CHANEL Fragrance and Beauty account. Promoting key business objectives and KPI’s as appropriate and ensuring you work as a team to achieve personal and team targets.
You will provide a continued and elevated focus on CHANEL fragrance, delivering expert consultations which immerse clients further into the brand.
Whist you will need to take the lead and drive sales of CHANEL fragrance, you will also be expected to promote makeup and skincare.
What impact you can create at CHANEL:
You will create an exceptional experience for our clients which is authentic and tailored to their personal needs
Contribute to the brand’s growth in the Fragrance market by acting as an ambassador
Demonstrate the highest level of expertise within Fragrance
Take the client on a journey to discover the heritage of CHANEL and bring fragrances to life through storytelling
Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brand’s expectations
Take responsibility for driving the sales contribution to the overall performance on the counter
Using your unique collection of strengths to enrich the overall experience
Take ownership for the impact you make within the wider team
This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive; additional and more detailed duties will be shared during interview.
What you will bring to the role:
A collaborative and team focused approach
Ability to build relationships quickly and create a team spirit, with a flair for collaboration
A sharing mindset that will continually nourish the client experience
A personal passion for creating a memorable client experience
A highly motivated and committed approach, with a can-do attitude
Experience of working in a client facing role
A confident approach in delivering Fragrance workshops and events to enrich the client’s experience
Inspiring story telling underpinned by expressive, descriptive and eloquent language
A strong understanding of the world of perfumery
An understanding of how to drive the business and be adaptable to an ever-changing retail environment
You are energised by:
Working in a highly collaborative environment that encourages people to perform at their best
Creating an inspirational and supportive work environment for your team
Thriving in an environment where personal growth is encouraged
The ability to showcase your Fragrance knowledge with your colleagues to further develop their understanding and skills
Using empathy to understand client’s needs and identifying opportunities
Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
Restoring Nature and Climate
Investing in Circularity
Advancing dignity and prosperity
Promoting the autonomy of women
What you would gain from this experience:
Opportunity to work with one of the most well-known luxury Global brands with a wealth of heritage
You will be empowered to take ownership of your impact within the brand
Additional training within fragrance to develop your skillset
The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey
Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life by offering you:
Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time
