Job Details
Prepare to embark on an extraordinary career journey by joining an esteemed International High-Tech organization. Our client, a respected Managed Service Provider (MSP), caters to the technological needs of industry-leading companies. They seek a highly driven and technically proficient Field Engineer / Onsite Engineer to reinforce their exceptional team. This is a transformative opportunity for an enthusiastic individual seeking a fast-paced, high-performance work environment conducive to professional growth. As a Field Engineer / Onsite Engineer, you will play a pivotal role in delivering exceptional technical assistance and support to their valued clients.
What’s in it for you -
- Salary: £40,000 - £50,000 per year depending on experience
- 40 days paid holiday annually
- Partnership scheme where you will receive a share in the profit of the business.
- Business card for business travel
Duties will include but are not limited to -
- Be the initial point of contact for our customers.
- Manage incoming requests incidents/requests from the help desk.
- Provide customers with timely updates to their cases in line with Service Level Agreements.
- Escalate high priority issues to Line Management.
- Complete regular tasks in line with Service Desk procedures.
- Review daily priorities and take appropriate action to ensure results are achieved.
- Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.
- Installing, testing, maintaining and repairing hardware and software.
- Documenting processes and logging tickets for open work.
Mandatory Skills - At least 5 years’ experience in a similar role in:
- Configure and implement cyber essentials and GDPR security standards (mandatory)
- Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
- Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
- Ability to pro-actively support and collaborate with service providers.
- Follow industry best practices processes.
- Windows server 2016, 2019, 2022 (Group Policies, Security Policies, etc)
- Azure administration and implementations
- Good understanding and knowledge of Windows 10, Windows 11 and Mac
- Familiar with different client builds/imaging.
- Strong customer support, written and verbal communication, and being a team player.
- Ability to problem solve independently.
