Family Information Service Administrator

What is the job role?

We are seeking to appoint an experienced administrator to join our successful team within the Family Information Service.

The role is part-time 24 hours per week, working all year round Monday, Tuesday and Friday.

Pro-rata salary is £14, - £15,

The purpose of the role is to provide high quality administrative and general office support, to the Family Information Service.

The postholder will deal with enquiries, through varying mediums (e.g. Face to Face, Telephone & e-mail), ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action; seeking to resolve queries and using judgement as to when to pass on more complex issues. 

The successful candidate will also undertake data input and document production using the range of systems in use within the organisation.

This role involves maintaining computerised and filing systems, retrieving information as requested, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate and provision of information and reports as required.

Who are we looking for?

The successful candidate will be able to prioritise their own workloads and use initiative to solve minor issues within the working environment.

Key Requirements:

Formal IT qualification e.g. RSA, CLAIT, NVQ, ECDL or equivalent

GCSE Maths and English, Grade 4-9 or equivalent

The post would suit an administrator who has experience of a wide range of clerical and administrative work.

Candidates should be able to demonstrate knowledge, skills and experiences related to:

Knowledge of IT packages, particularly MS Office

Ability to work flexibly and respond to changing priorities

Basic knowledge of data protection implications

Accurate data inputting skills

We can offer:

Friendly, supportive and highly motivated staff

A strong commitment to raising standards

Excellent opportunities to build experience working across the remit of early years education

Your application should:

Describe what attracts you to this role and how your experience relates to the opportunities and challenges presented by this post

Outline your experience in providing administrative support

Detail how you meet the person specification.

If you need help or support to complete your application, please visit our to see how we can assist you.

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'

Interview date: w/c 15 July

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.