Job description
In your role as an Executive Assistant at Korn Ferry, you will provide administrative support to managers and colleagues, from varied levels. As EA, you will be responsible for coordinating calendars, travel schedules, on-site services and prepare expense reports. As a central point of contact, you will provide high quality of customer service to both internal and external clients and visitors.
The ideal candidate will possess administrative operations experience and have the ability to work independently yet take direction from manager. The role requires initiative and organisational skills to represent KF in a professional manner with the goal to ensure a high degree of client satisfaction, both internally and externally.
Primary Responsibilities
Office Support
Act as a central point of contact for administrative enquiries
Coordinate travel schedules, both domestic and international for consultants, preparing a detailed itinerary prior to departure
Assist with other administrative / operational duties such as file maintenance, photocopying, scanning, mailings, trouble shooting and meeting planning
Update the distribution list and coordinate regular mailings
Flag related issues with manager
Support other colleagues when possible and needed (i.e. providing coverage for other administrative assistants) providing timely answers to requests
Meeting Support
Maintain calendars including internal meetings, conference calls involving multiple time zones, setting virtual meetings, and client meetings, ensuring IT equipment is set up and coordinate materials, supplies and catering as required
Support on site activities related to employee orientation
Business Support
Collaborate with consultants and accounting to open projects and follow up on receivables as needed
Prepare and submit regular and accurate expense reports and reconcile statements
Code and submit invoices, prepare check requests
Prepare/save regular timesheets, showing utilization time allocated to engagements
Use utmost discretion and professionalism when working with confidential information
Update business development database as instructed
Compile, prepare, edit and format various reports, presentations and business documents, and analyses data and information from identified sources within prescribed guidelines and procedures
EDUCATION, EXPERIENCE, & OTHER QUALIFICATIONS
Ideally educated to degree level or have equivalent qualifications / or demonstrable work experience in the EA/administration field
Excellent PowerPoint skills with high proficiency in the Microsoft Office suite (Outlook, Word and Excel)
Relevant experience of supporting leaders and senior professionals within a Professional Services environment
Working knowledge of HCM / SAP / Salesforce
Office machines skills required for printers/photocopiers, binding machines, mailing equipment, etc.
Strong computer and Internet research skills related to administrative work
Client management/service experience preferred
Demonstrated track record of sound judgment and professionalism with the ability to work with leaders. High degree of interpersonal and professional savvy across varying levels of internal management, staff, clients, and associates, with the ability to manage expectations
Ability to plan complex international travel to highly detailed level
Ability to maintain confidentiality and discretion in dealing with sensitive matters
Strong analytical skills and ability to translate to operational processes
Must be able to work independently with little supervision but able to take direction from management, be detail oriented, be proactive, at times flexible in terms of hours/responsibilities and able to organize and prioritize multiple deadlines
Excellent written and verbal communication skills; customer service focused with excellent phone etiquette
Able to make timely decisions and drive to action
Excellent organizational capabilities with a high degree of prioritization
Basic project management and coordination skills preferred
COMPETENCIES
Customer focus : Building strong customer relationships and delivering customer-centric solutions.
Drives results : Consistently achieving results, even under tough circumstances.
Collaborates : Building partnerships and working collaboratively with others to meet shared objectives
Being resilient: Rebounding from setbacks and adversity when facing difficult situations.
Manages Complexity : Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
Plans and Aligns : Planning and prioritizing work to meet commitments aligned with organizational goals.
Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Demonstrates Self-awareness : Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Internal Mobility at Korn Ferry
If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.
