Energy Project Advice Worker/Trainee (E4423) - Citizens Advice Leeds

Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice. We are a local charity helping over 30,000 people a year to resolve financial, housing, employment and other legal issues. If you’d like to join our team helping service users find solutions to their problems, we have a number of opportunities open to qualified and trainee candidates who will bring enthusiasm, strong communication skills and a focus on delivering positive outcomes to their work. 

The Role : 

As an Energy Project Advice Worker you will join our Energy Team and play a key role in ensuring our clients receive good quality generalist advice with a focus on alleviating fuel poverty and advising on energy efficiency measures, working across telephone and digital channels.

You should be well organised with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with potentially vulnerable clients. Strong communication and IT skills, the ability to quickly navigate information systems and a focus on delivering team targets are some of the key attributes needed for this role.

Trainee opportunities  

Applications are invited both from qualified/experienced advisers, and from motivated candidates looking for a career development opportunity in the advice sector.

As a trainee you will develop the skills to deliver advice over the phone and online, covering a range of subjects including energy, welfare rights. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6-8 months. 

CLOSING DATE: 10am, 29th July 2024  

Interviews to be held from 12 August 2024 onwards 

Employee Benefits:  

Citizens Advice Leeds offers a competitive remuneration package with additional benefits that support a positive work-life balance: 

Full-time hours are 35 per week with a Flexible Working Policy 

Annual leave entitlement starting at 25 days p.a. (plus bank holidays) 

Defined contributions pension scheme 

Employee assistance programme with access to 24/7 telephone support 

We are a Disability Confident Employer and a Mindful Employer

City centre location with good transport links 

How to Apply:  

Application packs for the above post and details on how to apply can be found on our website

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation.