Employment Caseworker
Location: Croydon/Sutton/Richmond/Kingston
Salary : £30,
Please note, this role is on a 12 month Fixed Term Contract
As an Employment Case Worker on our Work and Health programme, you will be focused on providing employment support to individuals with a range of hurdles. You will encourage, support, and empower participants through their journey towards employment. You will manage a caseload of participants and will understand each participant's individuals needs to help plan the support they require to get back to work.
Key responsibilities include:
Building effective and positive relationships daily.
Challenging your participants to identify and overcome any potential barriers and help put realistic targets in place for them to meet to ensure a sustainable outcome.
Ensuring participants have an up to date and professional CV, supporting statement and covering letter, tailored appropriately for each application.
Provide job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers.
Support participants in preparing for job interviews, conducting mock interviews and assessment activity.
Meet all monthly performance targets and key performance indicators.
Meet Commissioner Customer Service Standards by ensuring contractual compliance requirements are met through quality and effective notes and actions on our internal computer system
Making the right connections with local services, through a multi-agency approach, to coordinate a focused package of support for each participant
Working from local hubs, and pop-up offices in your community or alongside integrated services to increase service accessibility
Please note full training will be given if you are successful.
Experience Required:
Working in a fast paced, evolving environment with the ability to manage multiple priorities.
Experience of working with people with multiple and complex needs, including health conditions and disabilities
Ability to build rapport with, inspire, motivate and challenge participants
Working in a performance target driven environment, with KPIs
You can communicate, persuade, influence, and listen to others.
You must be computer literate and be able to input data accurately
You must have a working knowledge of Microsoft tools e.g., Word and Excel.
You must be able to follow processes and clearly articulate participants progress via our internal computer system
As Ingeus, weve spent time listening to our employees to build our benefits package;
25 days annual leave plus bank holidays with the opportunity to salary trade extra
EAP Support programme available 24/7 with access to 6 x counselling sessions
Private Medical Insurance
Eyecare vouchers with help to purchase new glasses
Life assurance
Online discount shopping via Perks at Work
Cycle to Work scheme
Season ticket loan
Up to two days each year dedicated to Community Giving (Volunteering)
Access to Salary Finance; financial education and advice
The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
Long Service Awards
If you are someone who can successfully lead a team, apply now. We are waiting to hear from you!
Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.
At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.
