Job Details
Location: Whetstone/ Office based tole
Salary: £25,000 - £28,000(depending on experience)
Job Type: Full-Time permanent
About the Role:
We are seeking a proactive and dedicated E-Commerce Coordinator to join our dynamic team. As the primary point of contact for our B2B Dropshipping clients, you will play a crucial role in ensuring exceptional service and seamless account management.
This is an exciting opportunity to be at the heart of our e-commerce operations, where you'll be responsible for fostering strong client relationships, managing subscription payments, handling account sign-ups, and ensuring client satisfaction and retention.
Key Responsibilities:
Client Relationship Management: Develop and maintain strong, long-term relationships with our B2B dropshipping clients, ensuring their needs are met and exceeded.
Exceptional Customer Service: Consistently deliver outstanding customer service, always aiming to surpass client expectations.
Communication: Promptly and professionally respond to client emails and phone inquiries, ensuring clear and effective communication at all times.
Inbox Management: Efficiently manage and organize multiple email inboxes, ensuring all client communications are handled in a timely manner.
Team Collaboration: Work closely with key internal team members to ensure smooth order processing and fulfilment, addressing any potential issues swiftly and effectively.
Client Onboarding: Oversee and manage the client onboarding process, ensuring a smooth and positive experience from sign-up to account setup.
Program Integrity: Maintain the overall integrity of the Dropshipping Program, including managing subscription payments and handling account sign-ups.
What We're Looking For:
. Experience in e-commerce, account management, or customer service, particularly in a B2B setting.
. Account Management Experience: Previous experience in managing client accounts is highly valued.
. Comprehensive Knowledge of E-commerce and Dropshipping: Familiarity with online retail models and logistics.
. Strong organizational skills with the ability to manage multiple tasks and inboxes simultaneously.
. Excellent written and verbal communication skills.
. A proactive and problem-solving mindset, with the ability to work collaboratively with cross-functional teams.
. Ability to adapt quickly in a fast-paced environment and prioritize client needs effectively.
Why Join Us?
Be a part of a growing and innovative e-commerce company.
Work in a supportive and collaborative team environment.
Competitive salary and comprehensive benefits package.
Opportunities for professional growth and development.
Ready to Elevate Your Career? If you're passionate about e-commerce and client success and are ready to take on a key role in managing our B2B dropshipping accounts, we want to hear from you! Apply now to join our team.
If you - or someone you might know - are interested & think this opportunity may be suitable, APPLY ONLINE or call Paul Mitchell Associates (quoting ref: 13076) on 0116 254 9404.
