Our Financial Services client is seeking a Director of Digital Sales Platforms will lead the delivery and evolution for the platforms team members use to market, onboard, and originate products. - DIREC
This is a Permanent role, Remote
Must Have:
10+ years of digital product delivery , and/or sales product leadership
Proven track record of enabling delivery in an Agile COTS (commercial off the shelf system) environment.
Vendor partner management and demonstrated experience in vendor negotiation and contract and SLA management.
COTS legacy systems transformation
MS Dynamics CRM platform
Agile transformations within a complex, multi-product technology organization
building and launching cross-organization products and services.
University degree in the field of computer science/engineering or information technology or equivalent
Responsibilities
1. Planning and Strategy
Contributes to and executes the digital sales platforms multi-year technology strategy and roadmap.
Works with stakeholders and external partners to ensure alignment with the enterprise business strategy, objectives and key results.
Works closely with other platform and architecture teams to assess suitable technology architecture, influencing definition and design.
Leads sales platform design and development, including refining platform requirements and delivery of scalable platforms in an agile environment.
Provides thought leadership to formulate and scale minimum viable platforms.
2.Operational Management
Leads the technology build of a new COTS LOS platform and the technology build and integration of a MS Dynamics CRM platform.
Leads the technology build and integration of pricing and other tooling used for attraction, onboarding, and retention of members.
Leads the legacy transformation within the digital sales platform’s roadmap.
Leads microservices based development and application scaling/containerization.
Utilizes appropriate agile tooling to further develop DevOps CI/CD practices.
Establishes and overseas production support processes for servicing platforms, ensuring maximum uptime and rapid resolution of issues.
Implements monitoring and incident management tools to proactively identify and address potential problems.
Monitors vendor performance and delivery ensuring compliance
3.Leadership
Builds, inspires, retains, and leads a high performing technology team.
Mentor, coach, and support the technology talent pool to deliver on the organization’s people strategy with a keen eye for developing future talent.
Oversees the technical team to take the digital platform concepts from ideation through validation, measurement, and iteration.
Continuously motivates the team and drives ongoing improvements through measurable goals, training, and team optimization.
Promotes the culture of transparency, ownership, and innovation across the teams.
Nurtures and develops a highly engaged, diverse, and capable workforce to effectively execute the digital servicing roadmap and build great relationships with members.
Fosters a culture of coaching, mentorship, agile learning, communication, and cross-functional collaboration.
