A Digital Services Specialist at KONE is a recognised expert of KONE digital solutions, with expertise in process development as well as providing technical support of KONE’s digital services.
As part of our role, you will become the primary support contact and the go-to subject matter expert for various KONE digital solutions, including:
KONE Remote Monitoring (KRM): An alarm system which provides two-way communication between passengers inside a lift car and KONE call centre agents.
24/7 Connected Services: This service provides valuable information on upcoming maintenance needs and identifies potential issues before they cause problems.
API Services: Enabling integration and communication between different software applications.
KONE Information solutions; An information system using screens to bring entertainment, information, and communication in the lift car, or elsewhere in our customers buildings.
Provide support and training on digital services and solution as well as new product changes.
The Digital Services Specialist is a key role within the THD organization, contributing to the enhancement and optimization of KONE’s digital offerings. The role is pivotal in ensuring we can develop and implement efficient solutions for our customer through smart technology and data-driven innovations.
Key Experiences & Skills
Good knowledge and understanding of digital systems, cybersecurity, and technologies overall.
Ability to explain technical complex situations in an understandable way to people who are not digital literate.
Good communication and interpersonal skills in both written and spoken English.
Proficiency with MS Office, including Excel. (Systems training will be provided).
Troubleshooting.
Customer Service mindset.
Attention to detail.
Analytical and problem-solving skills.
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