Job Details
Required Skills
Behavioral | Language Proficiency | English
Technology | IT Service Management Tools | Servicenow
Technology | IT Service Support Management Tools | ServiceNow Service Management
Process | IT Service Management Certifications | ITIL Practitioner Certificate
Education Qualification :
Engineer - B.E / B.Tech / MCA
Certification Mandatory / Desirable :
Technology | IT Certifications | HDI Certification | ITIL Foundation
Details:
Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management Sr. Solutions Analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
1) Provide customers with the information they need to rent or purchase equipment that is appropriate for their project
2) Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs
3) Train the sales staff using best practices in upselling, customer satisfaction and brand promotion
4) Manage our work order system, including invoice logging, and generate service invoices
5) Instruct customers on equipment operation, care and maintenance
6) Inspect rental equipment upon return and return deposits less any observed damage
7) Increase sales across all channels through effective hiring, training and management approaches
