Deputy Service Manager
This is an exciting opportunity to join an amazing organisation to help them to set up and develop their new Supported Lodgings service.
Position: Deputy Supported Lodgings Services Manager
Location: Wigan
Contract: Permanent
Hours: Full time 37.5 hours - Including participation in a rota of staff to provide on-call services per week.
Salary: £33,906
Closing Date: Tuesday 30 July 2024; we are doing interviews on a rolling basis, so we encourage you to apply at your earliest convenience.
About the Role
Working under the direction and support of a Regional Prevention Services Managers, the Deputy Service Manager will lead a team of client-facing workers to deliver effective and high-quality services that strive to prevent homelessness. You will be responsible for young people needing longer term placements, as well as sharing responsibility for the safety and wellbeing of all hosts and staff at the service.
The postholder will be accountable for the day-to-day aspects of service delivery in line with the organisations expectations and procedures. You will oversee all aspects of project delivery of our Supported Lodgings service, including the line management of client-facing workers, supporting the to deliver high-quality services.
Your work will be underpinned by the organisations Endeavour model of assets based, psychologically informed delivery, the aim of which is to ensure that every client leaves a the service with the skills and resilience to be confident and self determining in their lives.
Key responsibilities include:
Ensure every client accessing Supported Lodgings service is welcomed, kept safe and has a suitable support plan for longer term accommodation and support
You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for engagement in Supported Lodgings Services
Develop and deliver key partnerships with referral agencies and support related projects
Work with the Regional Prevention Services Manager to continuously review and develop the services under your responsibility
You will have responsibility for ensuring the health and safety of the environment for Supported Lodgings’ guests and volunteers through regular checks and reporting.
Work with the Regional Prevention Services Manager to monitor project budgets and petty cash systems
Participate in internal/external local and national meetings and supervision meetings as required, and attend training events, conferences and other functions as necessary
Lead on the safeguarding of all clients accessing your services including clients who are not in receipt of support from other staff
About You
You will need to have the following skills and experience:
Demonstrable experience of working to improve the lives of children, young people and families
Understanding and knowledge of the challenges young people face who are at risk of homelessness
Management and leadership experience
Experience of working with and managing volunteers
Experience of working with our client group
Experience of effective internal stakeholder management
Experience of developing productive relationships with partner organisations
Knowledge of Safeguarding practice and the application to supporting vulnerable children, young people and adults
Knowledge of Health and Safety and anti-discriminatory working practices, and the implications of both in the working environment
An understanding of budget management and financial control
Able to demonstrate clear understanding of safeguarding requirements and procedures
In return for working here, you will receive:
A comprehensive training package tailored to your needs and role
Flexible working model for suitable roles.
26 days annual leave rising to 30 after five years’ service.
Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
Discount vouchers including gym, retail, food & drink, travel, electricals and more.
Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
Death in service (4x Base salary)
Legal Advice line
About the Organisation
The organisation delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Service Manager, Deputy Service Manager, Senior Service Manager, Services Manager, Deputy Services Manager, Programme Manager, Programmes Manager, Head of Service, Head of Services.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
