Data Operations Administrator - Salesforce

MDM Data Operations Administrator - Salesforce

CDO is currently seeking a MDM Data Operations Analyst based out of our Manchester office.

The CDO is the center of gravity for Fitch’s data transformation, aiming to deliver modern, scalable and trusted data solutions that make innovating and working smarter at Fitch easy. The MDM (Master Data Management) squad is responsible for improving data quality of Fitch Master data, increase automation of master data management leveraging 3rd party data providers and eliminating legacy master data solutions.

What We Offer:

This is a great opportunity to join the new CDO function, as it transforms the role and the direction of data across the organization. The position will work under the guidance of the local Team Lead and work closely with the onshore MDM specialists.

• MDM is a newly established team and growing rapidly as it seeks to establish a global footprint

• Wide diversity of skills and knowledge offering the opportunity to apply existing skillset and develop new skills as the new toolset is rolled out and business datasets migrated

• Excellent exposure to the latest technology.

We’ll Count on You To:

Key responsibilities for this role will include:

Data review and mastering of customer data in Salesforce based on 3rd-party data sources (Factset, Dun & Bradstreet, GLEIF)

New record set-up, merging and de-duplication of records, against agreed SLA deadlines

Maintaining defined governance standards in accordance with Salesforce data governance policy

Work with Team Supervisor to ensure data validation for key data domains across Master Data Management

Identify continuous improvements to support data processes and procedures

Ensure data accuracy and coverage levels are adhered to

Support development of data definition standards in collaboration with MDM team specialists

What You Need to Have:

The role requires the following experience:

Knowledge of third party CRM system (Salesforce) is essential Knowledge of Legal Entity and/or Security data desirable Strong Excel knowledge essential and ability to manipulate large datasets Basic knowledge of databases and how they work highly desirable Prior experience of working with a Master Data Management tool (Informatica) as a user is highly desired Salesforce administration experience highly desirable Good communication skills and stakeholder engagement Must be able communicate in fluent English

What Would Make You Stand Out:

In addition, the following skill sets are desirable for this role:

Experience of third party data sources such as Factset, Dun & Bradstreet, and Exchange data ICE is highly desirable

A self-starter who can pick up new processes quickly, accurately and work in a team

Ability to work in a fast-paced and changing environment, balancing multiple tasks, and prioritizing effectively

Ability to analyze, interpret and manipulate data, with a can-do attitude to problems

Strong MS Office skills, in particular Excel

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.