Job Details
Job Description:
Customer Underwriting Advisor
Bupa Place (Salford Quays, M50 3SP) or Willow House (Staines, TW18 3DZ)
Permanent, Full time
Hybrid working available
£26,000 per annum plus excellent Bupa Benefits
We make health happen
In our contact centres, you’ll be the ears and voice for our customers. Every call is different, but you’ll have the opportunity to touch the lives of strangers every day.
This is a busy and dynamic team taking calls from internal agents and members to discuss eligibility and provide a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services.
We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need
How you’ll help us make health happen:
You’ll speak with members over the phone who wish to make claims in the early stages of membership whilst also assessing medical reports and liaising with healthcare professionals to establish eligibility in line with underwriting terms.
Review paperwork received into the department including new business applications, maintenance of existing membership, Healthcare practitioner questionnaires and special condition related enquiries’ and ensure all are dealt with in a timely fashion.
Obtain all relevant medical information required to evaluate a correct outcome.
Servicing members at different stages of their claiming journey where medical assessment involvement is required and communicate the decision to the member in a clear and concise manner
Key skills/Qualifications needed for this role
Previous experience of working in a busy contact centre with strong customer focus skills is essential.
Good attention to detail with the ability to identify and analyse sources of data to make sound decisions and recommendations.
Excellent communication skills, both written and verbal, with the ability to communicate with tact and diplomacy on sensitive medical issues.
Proficient key board skills with an ability to navigate PC systems
A good telephone manner.
Excellent organisational skills, able to manage time effectively.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement
Bupa Staff Health Trust - You can opt into our bespoke healthcare cover that provides medical insurance for you and your family.
Wagestream - Have early access up to 40% of your earned wages within minutes.
Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%**
Parental Leave - We have schemes for adoption, birth parents and co parents
Extensive L&D program including internal development and access to apprenticeships
Free health assessments every 2 years to support both body and mind
Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.
Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
