Customer Support

Customer SupportRate£18/HrLocation2 Triton Square Regents Place - London NW1 3ANContract 3 MonthsJob Description:

Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.

Documents and reports on workpleted to ensurepliance withpany and customer Procedures.

Contribute to the development of technical procedures and standards to meet business and customer requirements.

Escalate issues in line withpany processes to ensure customer demands are met.

Able tomunicate on issues to meet business and customer requirements to avoid escalations.

Provide customer service to internal and external customers to ensure a consistent experience.

Ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution.

Identify your own development needs in line with business objectives.

Acts as a role model for colleagues providing guidance around technical and behaviouralpetencies to ensure sharing of internal best practice.

Act in accordance with business Information Security Policies and report any potential or actual security events / risks

Performance Indicators

Ensure Department/Contract meets SLA performance targets

Maintain and improve customer satisfaction levels

Understand and adhere to policies and procedures

Demonstrates relevant focus behaviours

Costs minimised

Keep skills up to date with IT industry standards as appropriate to the role/contract

Attain and maintain accreditations as appropriate to the role/contract

Next StageConversation with a recruiter to assess suitability.Start DateASAP

Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role – please let me know. #4567597 - Jatin Bhuranda