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Customer Success Manager EMEA |
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VN676 |
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Customer Success Manager |
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Milton Keynes |
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Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential. |
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A successful Customer Success Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run. |
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A Customer Success Manager will be expected to create long-term, trusting relationships with our customers. The Customer Success Manager’s role is to oversee a portfolio of assigned customers and develop new Services opportunities from existing clients. |
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Customer success management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and developing new Services opportunities through knowledge of Solifi’s products and service offerings. In this role, you will be the technical account manager to liaise with cross-functional internal teams (including Support, Product, and R&D to improve the entire customer experience. This position may require occasional travel. Candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
Ultimately, a successful Customer Success Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
Serve as the lead point of contact for all Services opportunities in assigned customer accounts.
Build and maintain strong, long-lasting client relationships.
Negotiate Services contracts and close agreements to maximize profits.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Participate in steering committee meetings for assigned customer accounts.
Lead quarterly business review for assigned customer accounts.
Forecast and track key account Services metrics (e.g. quarterly sales results and annual forecasts).
Prepare reports on account status.
Collaborate with sales team to identify and grow opportunities within assigned customer accounts.
Assist with challenging client requests or issue escalations as needed. |
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Proven work experience as an Customer Success Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills BA/BS degree in Business Administration, Sales or relevant field |
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4 years |
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Bachelor's Degree |
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Full Time |
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Private medical insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with professional qualifications |
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03 Dec 2024 |
