Location: 22 Bishopsgate, Level 55, Greater London, United Kingdom
Type: Temporary
Job #25204
Are you looking for a new challenge in the dynamic world of cybersecurity? Our client, a renowned global cybersecurity company, is seeking a passionate and mission-driven Customer Success Manager (German) to join their team.
This is your chance to make a significant impact by guiding customers through their journey with cutting-edge Network Security products, leveraging your expertise in Cloud platforms to ensure their environments remain secure and resilient.
Location: London, City Centre
Mode: Hybrid – Temporary contract for 12 months
Start date: ASAP
RESPONSIBILITIES
Lead the client’s product onboarding experience, adoption, and expansion across a range of relationships.
Act as the customers’ trusted guide through their entire post-sales journey, influencing the product roadmap and improvements based on their needs.
Develop strong partnerships and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption.
Advise customers on platform adoption and best practices deployment using various tools.
Coach customers on establishing and implementing their Network Security change management, governance, and center of excellence programs.
Identify and escalate risks and issues to the customer and Support team to ensure client success.
Monitor customer satisfaction, renewal rates, product upsell/cross-sell opportunities, and other key performance metrics to build strategic plans addressing negative trends.
Proactively engage Customer Support and Engineering to monitor and resolve complex technical issues.
Deliver Executive Business Reviews (Quarterly Services Review) with the support and involvement of the Account Team.
SKILLS REQUIRED
Fluent German
Experience in account management, customer success, consulting, or similar roles related to driving customer success and adoption.
Background in technical support and/or professional services within the high-tech industry.
Experience with SaaS solutions or enterprise software companies.
Strong consulting and project management skills.
Ability to identify key customer stakeholders and build relationships independently.
Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity.
Join a team that values your expertise and is committed to fostering a collaborative and innovative environment.
If you’re ready to take on a role where you can truly make a difference and work with top-tier clients in cybersecurity, apply now!
Job Reference : BBBH 24581
