Customer Solutions Team Administrator

About The Role Responsible for supporting a busy Customer Solutions department in reviewing incoming work, undertaking queries and administrative work as well as overseeing the allocation of cases received into the department and ensuring a fair and consistent level of work across the team. About You Well organised

Ability to manage own time and workloads with minimal supervision

Ability to always remain calm especially under pressure

Takes ownership, accepts responsibility, delivers results and manages expectations

Ability to work both independently and as part of a team

Customer Focused

Inspires trust and fosters strong relationships with both internal customers and external partners

Effective Communicator

Confident communicator

Minimum criteria:

Exceptional verbal and written communication skills

Experience of managing high volumes of work in a customer focused environment, meeting KPI’s and targets

Ability to manage your own time whilst managing a variety of tasks and prioritising

A genuine interest in providing excellent Customer Service

Relationship building with other areas of a business or with business partners

Strong attention to detail

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do, and our people demonstrate these values:

Empowerment

Empathy

Inclusion

Forward thinking

Excellence

As a Motability Operations team member, the benefits you can expect are:

Competitive reward package including an annual discretionary bonus

15% non-contributory pension (9% non-contributory pension during probation period)

28 days annual leave with option to purchase and sell days

1 day for volunteering

Funded Private Medical Insurance cover

Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme

Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help

Funded health screening for over 50s

Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans

Employee Discount Scheme with an app to save on the go

Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees

Generous family leave policies

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility