Customer Services Technician

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our Customer Services team based in our Teesside region.

The successful candidate will have a clean driving license, be a time served tradesperson who is able to demonstrate they are a team player. They will possess a keen work ethic, excellent communication skills, desire, and drive to succeed and empathy and sympathy in equal measures when dealing with our customers and be smart, punctual, honest, and reliable.

The main responsibilities of this role:

Carrying out defect repairs in occupied properties

Liaising with our nominated contractors and suppliers with regards to co-ordination of remedial works in occupied homes

Liaising with your Line Manager to promote effective solutions to complex remedial activity.

Create positive working relationships with colleagues paying specific attention to the site teams.

Liaising with the Customer Service Hub regarding completed or ongoing remedial activity

Deal effectively and within charter timescales of all assigned tasks.

To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business.

You will also have a sound understanding of NHBC Technical Standards & Guidelines along with a sound decision making process and an ability to use your own initiative to problem solve.