Job Details
Do you want to help customers who are struggling with their household bills? Do you have the skills and empathy to handle difficult conversations? If yes, then this customer care advisor role is for you!
As a Customer Care Advisor, you will be part of a team that provides general advice and support to customers who are in account arrears. You will listen and understand their needs and find individual solutions, such as directing them to our assistance programmes that can offer them additional benefits and discounts.This role is challenging, but also very rewarding. You will receiveprehensive training and support from friendly and experienced managers and colleagues.You do not need to have previous experience in a contact centre or customer care. We wee applications from people who have backgrounds in customer service, healthcare, teaching assistants, debt recovery, or any other roles where they have experience of having difficult conversations.
This role is office based, initially. Once you have passed your probation, which may take around 5-6 months, we offer a hybrid working model, which allows you to work from home or from modern andfortable offices in Lincoln City Centre. You will work an average of 37 hours per week, with shifts between Monday and Sunday, on shifts between 8:00am and 8:00pm Monday to Friday and 8:00am to 4:00pm on a Saturday and 10:00am to 4:00pm on a Sunday.
This is a temporary to permanent role, with a leading local employer that offers a range of benefits and rewards to their permanent employees, such as:
Apetitive starting salary of £23,143, with progression up to £24,720
A generous pension scheme
A performance-related bonus scheme
25 days of annual leave, plus bank holidays
A variety of health and wellbeing programmes and initiatives
A range of learning and development opportunities
A supportive and collaborative work environment
If you are interested in this role, please apply as soon as possible. You must be available to start on 1st July 2024.
As a Customer Care Advisor, you will be part of a team that provides general advice and support to customers who are in account arrears. You will listen and understand their needs and find individual solutions, such as directing them to our assistance programmes that can offer them additional benefits and discounts.This role is challenging, but also very rewarding. You will receiveprehensive training and support from friendly and experienced managers and colleagues.You do not need to have previous experience in a contact centre or customer care. We wee applications from people who have backgrounds in customer service, healthcare, teaching assistants, debt recovery, or any other roles where they have experience of having difficult conversations.
This role is office based, initially. Once you have passed your probation, which may take around 5-6 months, we offer a hybrid working model, which allows you to work from home or from modern andfortable offices in Lincoln City Centre. You will work an average of 37 hours per week, with shifts between Monday and Sunday, on shifts between 8:00am and 8:00pm Monday to Friday and 8:00am to 4:00pm on a Saturday and 10:00am to 4:00pm on a Sunday.
This is a temporary to permanent role, with a leading local employer that offers a range of benefits and rewards to their permanent employees, such as:
