Job Details
Customer Services Coordinator
Dyce, Aberdeen
Permanent
Our Vacancy
Are you a strong communicator with great attention to detail and ready to elevate your career? An exciting opportunity awaits you at RMSpumptools! As our Customer Services department continues to grow, we are on the lookout for a Customer Service Coordinator to support our Mechanical division in Dyce.
What you’ll be doing
- Liaising with customers and our internal regional sales team in a professional manner as enquiries are received
- Responsible for ensuring quotations, tenders, technical schematics and product datasheets for supply to customers is done in a timely manner
- Proactively managing and distributing emails coming into the orders inbox
- Responsible for margin analysis on quotations and presenting to CS Manager for approval
- Reviewing customers well schematics with Applications and Engineering department to ensure the technical specification that will be quoted is correct as per customer specifications
- Fully outline customer requirements in a Contract Review including delivery and ensure that all items, quantities and descriptions are correct.
- Ensuring QA Plans are noted at quote and order stage with relevant departments alerted
- Liaising with credit control should any customer payment issues arise
- Purchase Order acknowledgement post review of Purchase Order T&C’s
- Expediting orders where required with internal departments
- Participate with the daily Gemba walks and weekly production meetings for updates and relay milestones to customers
What we’re looking for
- Attention to detail is imperative as is organisational, interpersonal and time management skills
- Proficiency with core MS Office programmes, good excel in particular
- Previous experience in Customer Services role is highly desirable
- Technical aptitude for engineering drawings (desirable)
- Knowledge of Downhole Tools/Artificial Lift Systems (desirable)
- Knowledge of EFACS (desirable)
Perks of working at RMSpumptools
We offer a number of benefits including competitive salaries, Group Personal Pension Scheme up to 7%, Cycle to Work scheme and a new office space with free parking and break-out areas with games.
Ready for the challenge? Apply now and be part of our journey!
