Job Details
As a I for the FCP Custom & Bulk business, you will be responsible for the customer experience through the end-to-end sales order lifecycle (from initiation of opportunity to customer enquiry)! Your role will be closely linked to our internal teams and support the enablement of our customers to make the world healthier, cleaner, and safer.
Essential Job Functions and Accountabilities 1 :
· Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors
· Review, prioritize, and execute sales orders for assigned region
· Monitor progress of order fulfillment
· Provide proactive updates regarding order status and concerns to customers
· Maintain customer information and engage with ERP systems
· Attend standup meetings to discuss roadblocks in getting customers the products that were requested
· Handle customer questions that come in after order placement
· Be a subject matter expert for your customers in region and provide backup support to other team members as required
· Embrace the PPI business system to drive improvements to processes within the EMEA based team
Minimum Requirements / Qualifications:
· Commercial or Scientific education preferred
· Experience working in a global environment
· Experience collaborating with customers and commercial teams amongst other key stakeholders
· Proficiency in using ERP systems and Salesforce
· Exceptional organization skills and attention to detail
· Strong interpersonal communication and collaboration skills (both verbal and written)
· Strong understanding of Microsoft Office Suite
· Clear understating and practices customer centric approaches
· Command of the English language (interpretation, writing, and speaking). Preferred French or Italian comprehension.
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