Overview
Are you looking for a fresh career challenge? Do you want to work somewhere that invests in your professional development?
We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.
Following a period of training, you will join our friendly team on the telephones – resolving queries, making amendments to existing policies and policy renewals. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.
We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.
Reporting to a Team Leader, your main responsibilities in the role will be to:
Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewals
Respond to customer and broker queries about their insurance policies via phone and email
Provide accurate information to customers and brokers about their insurance policy
Maintain effective working relationships with brokers and other stakeholders
Produce policy documentation, creating and issuing correspondence to customers and brokers
Build your knowledge of our products and services to become a subject matter expert
Play your part in a culture of change as an individual and as a team member
We’d like to hear from you if you have
The ability to work, both, as part of a team and independently
A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence
A keen eye for detail and high level of accuracy
A deep understanding of what good customer service involves
Excellent organisational skills and the ability to prioritise
The drive to continually improve the way we work and the services we provide
What you'll get in return
Training and Support
Flexible employee benefits including a range of discounts from retailers
Bonus opportunities
Annual salary review
Opportunities to progress your career with ERS
Options
