Job Details
We are looking for a someone to join our Support team as the first line of support for our customers, helping them to resolve queries about our new Connected Care products via online live chat, telephone and support tickets. Initially, you will be defining how we deliver Support for our new product lines by creating new processes and documentation. We need someone who is passionate in helping people who deliver care and is enthusiastic about technology and innovation. We will be relying on your compassion for users who are not familiar with technology combined with your problem-solving nature to help our customers and make a difference every day. What you’ll do: Define and document support resolutions and guides for both customers and colleagues Handle and resolve support queries via live chat Answer incoming telephone support calls Answer online support tickets Complete all assigned tasks in line with agreed KPIs What you’ll bring: Experience in a customer service role is essential Proven experience documenting and defining processes is a highly desirable Excellent problem solving skills and ability to work with minimal supervision Great communication skills, both verbal and written A passion for helping others; an empathetic approach to customers who do not use technology Computer literate with the ability to investigate how something works Knowledge or experience of the Care industry would be an advantage but not essential What we offer: Hybrid working – this role will be based at least three days per week in our office in Guildford and from home The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology Base salary of up to £29,000 Bonus scheme 25 days holiday Net zero pension scheme Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme Powered by JazzHR
