Job Details
Possibility of remote work: Hybrid, 2 days from the office.
Location: London
Industry: Telecommunication / British Telecom
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JOB DETAILS
TOP 3 Core Skills:
-Service Now
-ITOM
-Repair
Minimum years of experience: 8-10
DETAILED JOB DESCRIPTION
Area of expertise – Good understanding of ITIL framework & key ITSM processes, TSM (Telecom Service Management module or its predecessor -CSM/ITSM), FSM (Field Service Management), GRC (Governance, Risk and Compliance), TSOM ( Telecom Service Operations Management or its predecessor ITOM) and AI/ML plugins, Integration hub with hands on experience of working across multiple integrations using REST/SOAP/Kafka. An exposure to Telecom domain is desirable with knowledge of TAM & SID and also popular Telecom Services like Voice/Broadband/VPN services in Wired/Wireless networks.
Within the telecom domain consulting division, Infosys is seeking a consulting professional who can interact effectively with Client executives to own RFPs, define requirements, lead requirements track with techno functional capability. Candidate would be accountable for ServiceNow solutions adhering to industry best practices.
ESSENTIAL SKILLS
· ServiceNow subject matter expert with 7+ hands-on experience in ServiceNow applications/modules (TSM [or CSM/ ITSM] , TNI [or CMDB] , OMT , FSM , TSOM [or ITOM ] , GRC , SecOps).
· Good knowledge of Products & Service Catalog – PSR hierarchy, Inventory and the common design patterns like Catalog-Driven-Orchestration, Closed-Loop-Assurance, Real-Time-Inventory, Network-as-a-Service – for
Solution design in Service fulfilment & Assurance domain.
· Develop innovative solutions in collaboration with a cross-functional team including Custom-Applications (Built-On-Now) for extending Capabilities
· Experience in implementation and estimation techniques.
· Responding to Request for Information/Proposal documents
· Lead the development team members and provide technical mentorship
· Experience with Script / Java Script - all scripted aspects of the ServiceNow system (Business Rules, Script Includes, UI Actions, Scheduled Jobs)
· Performs integrations and process automation using ServiceNow workflows
· Experience integrating external systems with the ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA etc.
· Hands-on experience working with relational databases, domain separation & integration hub
· Maintain deep, comprehensive knowledge of ServiceNow’s capabilities, performance, and constraints.
· Support practice build efforts to include development of practice intellectual property (IP)
· Good understanding of ServiceNow data model and structures.
· Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools
· Candidate should possess Good Communication & Client- interfacing skills.
NICE TO HAVE
· SAFe/PMP/Prince2/CSM and ITIL certified.
· ServiceNow CSA, CSI and module specific micro certifications.
· Designing of TM Forum APIs.
PERSONAL
· Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
· Analytical Abilities, a goal-oriented work approach, high quality awareness, good team player
· A high degree of initiative and flexibility
· Excellent communication & networking skills
