Job Details
Background
The Property and Facilities Department (PAF) is responsible for providing a safe and efficient working environment for all University staff and students. PAF manages all building services and the strategic development of the estate contributing to the delivery of City, University of London’s strategic and operational objectives.
Responsibilities
The post holder will provide a welcoming, courteous, professional and efficient reception service for all campus users and be responsible for greeting and processing visitors. They will also be required to offer support in areas of building monitoring, managing communication in receptions, first aid, fire evacuation and other emergency situations as required in accordance with City University’s policies and procedures.
Person Specification
The successful candidate will be educated to GCSE level or equivalent with experience in a customer service related role and proven ability to to deliver excellent customer service demonstrating tact and diplomacy.
They will also have good verbal, telephone and written communications skills and strong time management skills.
Competence in standard software packages Word, Excel and Outlook and the ability to work on own initiative as well as part of a team are also essential criteria.
