Customer Service Advisor
Lovells Pronto, Powered By Steer!
Peterborough Prestige
Ref: VA2106
#OFE
Perks
Health Benefits
20 days annual leave plus bank holidays
Training and Development: We provide opportunities for ongoing training and skill development.
Any many more coming soon!
We have an exciting opportunity to join the front of house team at our Peterborough Prestige site as a Customer Service Advisor.
In this role you will be responsible for operating front of house, this includes direct customer contact alongside offering support in a variety of different ways. You will be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands with us.
You will be responsible for:
Managing our customer experience journey, including complaints and resolutions.
Booking customers in and arranging their vehicle collections and returns.
Delivering a fast and efficient service to insurers and customers.
Administering customers files correctly, whilst building a genuine rapport.
Ensuring computer systems and portals are updated.
Handling telephone and email enquiries, both inbound and outbound.
Working to targets to achieve team and individual goals.
Satisfaction targets in the form of customer feedback.
Moving vehicles on the forecourt.
About You
You will have previous experience working in a customer service focused role, with the ability to multitask and adapt to changing priorities.
You will have:
Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email.
Good organisational skills.
Experience in administration and computer systems, such as MS Office.
Be a team player, as well as able to work individually to achieve targets.
A good understanding of the local area for transport logistics.
If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today!
