What we expect
Job Responsibilities
Ensure the timely recording of any safety incidents and customer complaints notified via Central Service Administration team
Processing Addition, Cancellation and Amendment SAF’s in a timely manner
Ensuring all the relevant documents are attached behind Group Contracts in Navision
Applying Endorsements on monthly basis (includes sending out Endorsement Prelists)
Uplifting callout rates on monthly basis
Invoicing Service Contracts (includes checking the Invoice Prelists for possible errors, manual invoicing, After Service Rendered invoicing, keeping Invoice Summary Sheet up to date)
Assisting with any SAF related queries
Providing Branch Support with any Service Administration related tasks (Updating PO numbers on existing Contracts, providing training as and when required, updating Navision with Customer email addresses or contact details etc.)
Making Sure Navision is up to date with the relevant information provided by Branches
Answering incoming calls in professional manner, logging the callouts and allocating engineers
Answering autodialler calls (entrapments), logging the callouts in Navision and allocating engineers
Providing support to the Customers over the phone
Lift off and Service Completion reports as and when required
Monitoring and answering TKE UK Service Centre Emails
Monitoring and answering TKE UK Info Emails
Monitoring and answering TKE UK SAF Emails
Providing support to the Branches with any callout related queries (including OOH queries)
Providing cover in case of holidays or sickness (this includes sending Monthly SAF Reports, Autodialler Reports etc.)
Engage in monthly completion of Net Promoter Score Customer surveys to ensure completion of defined quota and feedback measures of customer interaction
Who we are looking for
Person Specification
GCSE Maths and English
Strong Microsoft Office and database skills.
Experience working in a similar role
Strong communication and presentation skills.
Excellent Customer Service Skills
Excellent document production skills.
Excellent attention to detail, analytical and able to follow procedures
Highly motivated, reliable and hardworking.
Positive attitude and effective communicator
Excellent time management skills, highly organised, approachable and flexible
Ability to manage many tasks and prioritise appropriately.
Strong organisational and people skills.
Excellent time management skills.
Consistently works to deadlines.
What we offer
What’s in it for you?
A competitive salary, 33 days holidays a year, access to a company health cash scheme (BHSF), network benefits platform and company pension.
As an equal opportunity employer, TK Elevator value diversity.
