Customer Service Advisor

The Vacancy

Customer Service Advisor

Open to internal and external applicants

Salary £21,768

37 hours per week X 52 weeks

The role of Customer Service is ideal if you are someone looking for a new opportunity to work Monday - Friday, with no late nights and can guide our students through every step of their learning experience with us, helping them feel supported and excited throughout.

Day-today you will be responsible for:

Delivering excellent customer service to our staff and students

Guiding our students through every step of their learning experience

Engage in cross college and external activities and events

Arranging appointments for students with specialists in other areas

Processing fee payments and issuing college ID cards

Maintaining record systems

After your first year with us, success would look like:

After the first year you will be proficient in all service delivery functions and systems, have a clear understanding of the college structure and support network and you will demonstrating our college values on a daily basis whilst having a positive impact on all service users.

You will also be in a position to look at promotional opportunities within the department and college wide.

We're open-minded & welcome all applicants who believe they can succeed. Though ideally, you will:

Have the ability to build relationships with our staff and students.

Experience of working in a service delivery role, a professional attitude and confident with IT systems

We also offer outstanding pension, benefits & annual leave packages

Apply now if you're looking to join a healthy work culture made up of talented people who celebrate each other's success while embracing each other's differences.