Customer Service Advisor
Smethwick
£24,000
Permanent
Whats on offer:
Salary between £21,630-£24,000
Pro-rata 26 days holiday plus Bank Holidays
40 hours per week, Monday -Friday with overtime opportunities
Enhanced corporate company pension Scheme (11% max employer contributions)
Income protection Insurance benefit up to 70% of annual earnings
BHSF Health Scheme
Employee Rewards Package
We are actively seeking a Customer Service Advisor for a well-established company in the Smethwick area to support their Customer Service Centre and to deal with everyday customer service enquiries.
Main duties and responsibilities:
Qualify customer requirements and reduce customer downtime through effective questioning.
Receive and process requests from customers and colleagues via all incoming streams.
Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements.
Calibration Cert Requests, to create, manage and process amendments to all forms of Calibration Certificates both electronically and hard copy i.e., ‘UKAS’, Standard and all others as required, including third party certificates.
Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising of Invoices and Credit Notes.
Personal Specification
Previous Customer service/Sales Experience with administration background
Excellent Communication skills, written and verbal.
PC Literate and working knowledge of Excel and Word
positive and enthusiastic individual with a ‘can do’ attitude.
Confident and customer-focused with a natural desire to exceed customer expectations?
Job Information
Job Reference: JOB 3249_1688031726Salary: Salary From: £24000Salary To: £24000Job Industries: Call Centre and Customer ServiceJob Locations: Smethwick, West MidlandsJob Types: PermanentJob Skills: Customer Service, Administration, Customer Support
