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Customer Service Administrator

Horwich, England,
Company: Forrest Recruitment
Category: Office and Administrative Support Occupations
Published 3 months ago
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Job Details

Job Overview

/Sales Support. Bolton (BL6). 12 month FTC. 25k

Successful and established manufacturing company with a blue chip client base are looking for experienced Sales Administration support to cover a 12 month fixed term (maternity leave). You will join the customer service team, where your duties will include;

  • Taking customer orders and processing onto the system
  • Responding to customer queries via telephone and email
  • Arranging delivery dates and times in line with stock availability
  • Taking details of complaints and resolving where possible, or escalating to the relevant Manager
  • Keeping client information up to date on the CRM database ( previous experience using CRM essential )
  • Taking payment details
  • During quiet times, you will be making outbound calls to lapsed and potential new customers to increase sales and boost revenue

    • To be successful, you will have previous customer service and sales experience – ideally including order processing and making outbound calls, along with excellent attention to detail, a professional and friendly telephone manner and be able to start at the beginning of June

    If this sounds like the job for you, please apply, or contact Tracy or Amanda on 01204 361155

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    Job offer: Customer Service Administrator

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