Job Details
Our long standing and well-respected client based in St Albans are looking for a Sales Support Administrator to join a close knit and friendly team. They are a training provider widely used – a very rewarding environment relating to children’s services.
Reduced hours (4 days or 5 shorter days may be considered for the right candidate)
What’s in it for you:
Salary: £25k basic
Hours : Mon-Fri 9am-5.30pm, reduced hours may be considered
A ‘family first’ culture with some flexible working
A values-based recognition scheme.
£500 Referral Bonus for referring new talent.
Professional qualifications support for apprentices and paid membership
Death in service insurance of 4 times salary
Enhanced Maternity/Paternity Leave – After a required length of service
MiRewards benefits platform offers shopping discounts, fuel cards and more
On-site parking
Access to Medicash, including assistance with the cost of eye tests, optical, dental, prescriptions and holistic treatments, amounting to £900 per year
Cycle to Work Scheme
Enhanced Employee Assistance Programme for Immediate Family
Group support including annual Group conference and annual review of benefits
Key Responsibilities:
Provide troubleshooting assistance for customers, trainers and learners
Provide up-to-date information to sales team that can assist in their day-to-day roles
Manage and fulfill bookings by liaising with trainers to ensure dates are booked in to meet targets set, and provide regular updates to manager
Assist manager in project-based work that will create better efficiencies across the department
Stay up-to-date with new product and feature launches and ensure sales team have all the relevant information
Review pending orders and specific customer requests to ensure excellent customer service and customer experience
Manage certificates to be sent out to learners following course completion
Manage invoicing of both trainers and customers
What the client is looking for;
Proven work experience in Customer Service Administrator
Hands on experience with CRM system
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills (possess a can-do attitude)
Time management
Attention to detail
