Job Details
An opportunity has arisen to join a successful company that offer an excellent level of service at an exciting time of growth. You will be part of busy and supportive team, within a role where you will be managing a base of existing customers within the telecoms industry.
The company offer a friendly and fun environment with a family feel. The offer fantastic progression opportunities in the future, they have an ambitious expansion plan which will offer opportunities to grow and develop with the business.
This role will suit candidates with a customer service or sales background and a can-do attitude who want to join a business that offer interesting products and excellent opportunities to progress.
What’s in it for you?
Salary: Up to £25k + bonus potential
Hours: Monday to Friday 9-5.30pm
21 days holiday, increasing to 25 days with length of service
Ability to buy an extra 5 days of holiday
Birthday off
Childcare vouchers
Employee mobile package
Progression opportunities
Excellent training
Progression opportunities
Busy and fun working environment
Key Responsibilities:
You will be part of the team that provides a remarkable service to customers, your key objective will be to establish relationships, identify opportunity and maximize customer retention
Responsible for managing all aspects of the customer experience for a base of circa 250 business customers
Supporting your customer base and exceeding their expectations.
Identifying and creating opportunities that benefit your customers
Attending customer visits for account reviews
Gathering referrals from existing customers and converting those leads to new business customers
Retaining existing customers
Handling both incoming and outgoing customer sales and service calls
What the employer is looking for:
2 years + Customer Service, Sales, or Account Management experience
Telecoms experience would be beneficial but not essential
Excellent communication skills
A proactive, positive attitude
Office 365 knowledge competency
Someone who thrives in fast paced environments and can easily adapt to change
Proactive approach and ability to bring new ideas to the team
Ability to forge lasting relationships with customers and partners
Good time management skills and ability to prioritise workload
