Job Details
Job description
Full Time, Permanent
You will join a centralised Customer Relations Team supporting hundreds of service-based officers who deal with thousands of Complaints and Councillor/MP cases each year.
You will focus on Housing and Landlord Services casework, primarily Complaints, although there may be occasions when you will be required to work on non-Housing related casework.
You will use your initiative and in-depth knowledge to triage Housing and Landlord Services cases within the agreed timescales. This will include assigning casework to the right teams and officers using the council’s i:Casework system, sending customised acknowledgment emails, responding to complaints when appropriate and coordinating responses for complex, multi-service complaints.
You will also provide advice and guidance to service-based staff who deal with casework, who occasionally require help with procedures, system queries or complex cases.
If you have a passion for Case Management work, an aptitude to do casework well; with a positive and calm attitude, this role could be for you.
Please note that this role is subject to an Basic DBS Check.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
