Job vacancy - Customer Operations Manager
Position: Customer Operations Manager
Reference: CMacs1268
Location: Swindon
Salary: £40,000 - £45,000 per annum
The successful Customer Operations Manager manage all aspects Communications and PPM Test customer support function to ensure delivery of customer service excellence to both external potential and existing customers and internal stakeholders.
The role will involve:
Manage the Customer Support Department
Coach, mentor, motivate and develop the customer support team to enable them to achieve their individual objectives and those required by the business
Develop, improve and own the customer support function systems, procedures and processes
Essential for achieving organizational goals and objectives, help to foster a collaborative and productive work environment between the CS team, Sales team and other departments.
Work with the GDoS on demand generation & pre-sales activities to ensure a consistent supply of high quality inbound sales leads and insights
Maintain a high quality level of customer related data on the CRM system to ensure its effective use
When necessary, respond to customer enquires with technical and commercial assistance, most handled by team members but some handled with direct responsibility
To be successful in this role of Customer Operations Manager we would love to speak to anyone who has experience of:
Previous experience in a similar role essential
Good written and spoken English
Degree, or equivalent, in relevant subject preferred.
Experience in enhancing operational efficiencies to increase customer satisfaction
Strong attention to details
Positive can do attitude
Ability to plan and manage the priorities, workload and direction of a customer support team
ACS are recruiting for a Customer Operations Manager . If you feel that you have the skills and experience required in this advertisement to be a Customer Operations Manager , please submit your CV including an outline of your experience as a Customer Operations Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Operations Manager with your application as this will enhance your chances of
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