Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
What you'll be doing:
Be responsible for the customer onboarding / migration experience with the customer, internal partners, team and third parties where applicable, including other internal and external projects as needed
Focuses on the customer and the implementation of regional / global projects, applying GBT project documents and following the SID implementation process
Ensures project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions and follow-up items are documented
Designs the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined
Ensures all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action
Develops and lead detailed project plans and ensures the scope and approach is understood and aligned / signed off by all partners
Creates a positive, happy, and fun environment internally and externally to help drive partnership and project success
Empowered to manage the project performance, while ensuring project status, achievements, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
Responsible for ensuring that E2E testing is completed, detailed, and corrected successfully, on time and to a high quality as defined by the global testing plan
Responsible to resolve project call structure and handle Partner calls
What we're looking for:
A passion for working directly with customers and strong relationship building
Understanding of GBT and corporate travel
Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones.
A positive, “can do” attitude
Able to motivate a project team and manage under pressure
Business English mandatory - multi-lingual capability advantageous
Excellent relationship building, influencing, negotiating, communication and presentation skills
Ability to clearly articulate an accountability, then hold people accountable
Commercial awareness and strong relationship building skills
Excellent organizational skills of multitasking, advance planning, and time management
Ability to drive change in the face of possible resistance
Effective time management, multi-tasking prioritization skills
Strong active listening and facilitating skills
High degree of problem solving and decision-making and ability to adapt to changing priorities
Flexibility and the ability to adapt to change
Ability to understand and manage projects
Happy to be challenged and to challenge people and processes
Experience collaborating across multiple functional groups and with operational SME’s
Ability to travel is a MUST
Location
United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
