Job Title:
Customer Marketing Manager
Department:
Sales & Marketing
Location:
Brighton Office – 3 days in the office (Tues, Weds, Thurs) and 2 days remote working
Reports to:
Head of Direct Marketing
Salary:
£45,000 - £50,000 dependent on experience
Contract:
Full-time permanent
Experience:
Minimum 5 years in a similar role
Job Role Summary:
Working under the Head of Direct Marketing, your role will be to support the Marketing Team in the following areas:
Customer lifecycle management:
Work with the Head of Direct Marketing to implement the strategy to improve the customer lifecycle journey.
Manage email / SMS production and customer comms automation, from the initial briefs to content, targeting, data selection, campaign deployment and reporting.
Working with MI to analyse and implement learnings.
Using Microsoft Excel with confident data skill.
Data analytics using BI dashboards and the ability to create reports highlighting results and learnings to optimise.
Data-driven decision-making and A/B testing.
Strategy & Insight:
Support in the delivery of the annual marketing strategy encompassing brand and sales campaigns.
Identify opportunities to innovate growth strategies to keep the audience engaged across all direct marketing channels – email, post, SMS, Social, on-site as well as brand partners and trade.
Help develop standards, processes, and tools to drive greater efficiencies in how we work and operate as a cross-functional team.
Project Coordination:
Create well-prepared briefs for campaigns to guide the agency/creative team effectively.
Copy QA checking
Digital & Social Media:
Ensure timely web marketing/trading updates and maintain an up-to-date website throughout season and campaign cycles.
Oversee social media accounts, posting regular content and analysing metrics.
Reporting:
Gather mailing analytics and insights to inform direct marketing strategies.
Provide an overview of general engagement across platforms, including web and mailings
Proactively gather market intelligence and insights.
Requirements
What you will need:
Personal Specification
Exceptional writing and editing skills.
Strong command of grammar, punctuation and style.
Self-starter with quick learning capabilities.
Excellent verbal communication skills.
A good understanding of marketing in the premium travel sector or like-minded sectors that specialise in high-value, low-frequency purchases.
Exceptional organisational skills with a keen eye for detail.
Proficiency in time and project management, prioritisation, and multitasking.
A passion for storytelling and content creation, combined with a keen eye for detail.
Results-driven and open-minded.
Someone who loves being part of a great team and shaping a positive team culture.
Supporting our ‘test and learn’ approach to optimise communication effectiveness.
Liaise with cross-functional teams on promotional plans in order to convert, reactivate and retain customers.
Technical Skills & Knowledge
Solid experience using CRM platform SuiteCRM and DotDigital (or equivalent) with HTML editing skills in Drupal and/or Email platforms.
Excel, PowerPoint, and Word competency.
Mac user / DTP use (Adobe suite etc.)
CMS user.
Understanding of content performance metrics and the ability to use analytics tools to make data-driven decisions.
Experience & Track Record:
Demonstrable experience in customer lifecycle marketing, including customer retention strategies, project management and CRM.
Line management experience.
Strong experience in the travel industry is advantageous.
Qualifications
Degree level (or equivalent experience).
Benefits
Neilson Benefits:
25 days holiday + bank holidays. Option to purchase 5 days holiday as extra.
Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%).
Life Assurance x 2 salary.
Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc).
Modern, friendly, casual, upbeat office atmosphere.
Free on-site gym & shower facilities.
Free parking within a 10-minute walk from the office.
Office secure bike storage.
Great office location in Brighton Marina.
Highly preferential holiday deals (70% discount + additional discount for children).
Remote working options.
Office kitchen/bar – Coffee & tea making facilities.
Office pool table & darts board.
Daily fruit basket.
Free drinks fridge & snacks.
Cycle to work & Tech scheme (salary sacrifice).